Return and Refund Policy

At Neo Nate, we are committed to ensuring your satisfaction with our babywear products. If you are not completely satisfied with your purchase, please review our return and refund policy below.

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1. Eligibility for Returns

We accept returns under the following conditions:

• Items must be unused, unworn, and in their original packaging with all tags attached.

• Returns must be initiated within 2 days of receiving your order.

• Proof of purchase (order confirmation or receipt) is required.

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2. Non-Returnable Items

The following items are non-returnable:

• Items purchased on Sale or Discounted.

• Gift cards.

• Personalized or custom-made items.

• Items damaged due to misuse or wear and tear.

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3. How to Initiate a Return

To initiate a return, follow these steps:

1. Contact us at online@eonate.co.in or fill out the return request form on our website.

2. Provide your order number, details of the items to be returned, and the reason for the return.

3. Our team will review your request and provide return instructions, including the return address.

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4. Shipping for Returns

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure your return reaches us safely.

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5. Refunds

Once we receive and inspect your returned item(s), we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 7-10 business days to your bank account.

• Please note that shipping fees are non-refundable.

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6. Exchanges

We offer exchanges for items that are defective, damaged, or incorrect. If you need a replacement, please contact us at online@neonate.co.in with your order details.

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7. Damaged or Defective Items

If you receive an item that is damaged or defective, please notify us within 2 days of delivery. Provide a photo of the damage or defect to expedite the process.

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8. Late or Missing Refunds

If you haven’t received your refund after the stated processing time:

1. Check your bank account. 

2. If you’ve completed these step and still have not received your refund, contact us at online@neonate.co.in

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9. Contact Us

If you have any questions or concerns about our return and refund policy, contact us at:

• Email: online@neonate.co.in

• Phone: +91 62906 99909

We appreciate your trust in Neo Nate and are committed to providing you with the best shopping experience possible.